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Spicy Concept Corp., d/b/a Naox AI Systems · 1065 SW 8th St #2357, Miami, FL 33130 · support@naox.ai
Version: TRIAL-v4 · Last updated: November 7, 2026
These 14-Day Trial and Basic Plan Terms (these "Plan Terms") are an agreement between Spicy Concept Corp., a Florida corporation doing business as Naox AI Systems ("Naox," "we," "us"), and the business that enrolls through the Naox sign-up page ("you" or "Customer"). They cover (a) the 14-day trial of the Naox Basic Plan (the "Trial") and (b) the paid Basic Plan subscription that begins automatically after the Trial unless you cancel (the "Basic Plan"). They supplement the Naox Terms of Service at https://naox.ai/terms (the "Terms of Service") and incorporate the Naox Privacy Policy at https://naox.ai/privacy. Capitalized terms not defined here have the meaning given in the Terms of Service. These Plan Terms do not cover Naox Web Express or any other Naox plan or service.
1.1 Authority. The person who enrolls represents that they are at least 18 years old, are authorized to bind the business, and enroll for business use (not personal or household use).
1.2 Acceptance. You accept these Plan Terms, including Annex A (Data Processing), and the Terms of Service by checking Box 1 on the sign-up page and clicking "Iniciar prueba de 14 días" / "Start 14-day trial". By enrolling you also accept that the Trial continues into the Basic Plan as described in Section 3. No sales representative, affiliate or Naox staff member may accept these terms for you. Naox does not ask you to forward calls until acceptance has been recorded.
1.3 Record. Naox keeps a record of: the version of each document you accepted; the date and time; the business name and the representative who enrolled; the checkboxes shown and checked; and the price, rates and dates shown at sign-up. Naox emails you a confirmation you can keep, with these terms and the link to cancel.
1.4 Automatic conversion is an authorization you give today. When the Trial converts to the Basic Plan, Naox carries out an authorization you already gave. Your silence does not accept new documents, additional services or material terms that were not shown to you at sign-up.
1.5 Precedence. For the Trial and the Basic Plan, these Plan Terms prevail over the Terms of Service and all other incorporated documents, except Annex A on data protection matters. Everything else in the Terms of Service applies.
1.6 Eligibility. Business customers located in the United States only. One Trial per business: a business that has had a Trial or paid subscription, or is affiliated with one, is not eligible, and Naox may refuse or end any Trial it reasonably believes is duplicate or abusive. Healthcare businesses (including medical spas and medical aesthetics) are not currently served (Acceptable Use Policy Section 5.1A).
2.1 Start and end. The Trial starts when you complete enrollment (the "Enrollment Time", recorded as the date and time the subscription is created) and lasts 14 days. It ends at the same time of day, 14 days later (the "Trial End"). The exact date and time, with time zone, are shown on the sign-up page, in your confirmation email and in your account.
2.2 No monthly fee during the Trial. You pay US$0 today and no monthly fee during the Trial. This does not mean there are no charges at all: usage beyond the included credit is charged as described in Section 2.5, and canceling the Trial does not remove charges for usage you already consumed.
2.3 What is included. The Trial and the Basic Plan include: an AI voice receptionist that answers inbound calls forwarded to a phone number provided by Naox; call notifications by email and in your account; call transcripts; and initial configuration of the AI greeting and knowledge base from the information you provide. Not included: text messages (SMS or MMS) of any kind; outbound AI calling; add-on services; features of other plans; web or content services. Inbound text messages to the Naox number are not monitored.
2.4 Included minutes and credit. At enrollment Naox adds a courtesy usage credit of US$198, which at the Minute Rate in Section 2.5 equals 330 AI voice minutes (the "Included Credit"). The Included Credit is a usage credit, not cash. It has no cash value, is not transferable and is not refundable. The Included Credit works in periods (each a "Credit Period"):
(a) The Included Credit is 330 AI voice minutes every 30 days, counted from your enrollment. The first Credit Period starts at the Enrollment Time and ends on the date shown in your account, about 30 days later. On that date a new Included Credit of US$198 is added, and the same happens every month after that while the Basic Plan is active.
(b) Credit Periods are counted from the Enrollment Time, not from the first Basic Plan charge. The minutes you use during the Trial are deducted from that first package of 330 minutes, so the first Included Credit covers both your Trial usage and your first days of the Basic Plan; it is not 330 minutes for the Trial plus another 330 for the first month of Basic.
(c) Unused Included Credit expires at the end of its Credit Period and does not carry over.
2.5 Usage rate and measurement. AI voice usage is charged at US$0.60 per minute (the "Minute Rate"). Other usage-based charges, such as telephony charges for your calls, are applied at the rates shown in your account. Usage is calculated from the call records kept by Naox and its providers and shown in your account's usage detail. Each charge is first applied against your available Included Credit and then against your prepaid balance.
2.6 Automatic recharges. When your prepaid balance plus your available Included Credit falls below US$0, your payment card is charged automatically US$10 (a "Recharge") that is added to your prepaid balance. Several Recharges can occur depending on your usage, including during the Trial and including repeatedly. You authorize Recharges in Box 2. Recharges cannot be turned off while the account is active. If a Recharge fails, the AI receptionist may stop answering until the balance is restored (Terms of Service Section 6.2).
2.7 Unused balance. Recharge amounts are prepaid usage, not a deposit. Except as required by law or stated in Terms of Service Section 6.6(c), Recharges, prepaid balance and Included Credit are not refunded when unused. The unused balance of Recharges is not refunded when you cancel. Naox refunds charges made in error and duplicate charges.
2.8 Setup. Naox sets up a basic configuration of the AI greeting and knowledge base from the information you give us (business hours, transfer number, emergency instructions). You must review and approve it before forwarding real calls (Section 5). During the Trial, the configuration is operated by Naox; user access to the account configuration may be limited.
3.1 Automatic conversion. Unless you cancel before the Trial End, the Basic Plan starts automatically at the Trial End. From then, your card is charged US$199 per month, plus applicable taxes and any additional usage (Section 2.5 and 2.6), every month, and the subscription renews automatically each month until you cancel. No activation fee is charged.
3.2 Included minutes in the Basic Plan. The Basic Plan includes 330 AI voice minutes every 30 days, counted from your enrollment (an Included Credit of US$198 at the Minute Rate per Credit Period), as set out in Section 2.4. The minutes used during the Trial are deducted from the first package.
3.3 Reminders. Naox emails you reminders starting on day 12 of the Trial (days 12, 13 and 14). Each reminder states the exact date and time of the first charge, the US$199 plus applicable taxes, the possible additional usage charges, and how to cancel. The date and time shown on the sign-up page, in your confirmation, in your account and in the billing system are the same.
3.4 Price changes. Terms of Service Section 6.8 applies.
3.5 Taxes. Fees exclude applicable taxes (Terms of Service Section 6.9).
4.1 How to cancel. You can cancel from your account:
Opening the window or choosing a reason does not complete the cancellation: you must confirm at the end. If you cannot complete the process, write to support@naox.ai from the account owner's email and we will help you cancel. Cancelling is as easy as signing up.
4.2 Cancellation during the Trial. If you cancel before the Trial End, the Basic Plan monthly fee of US$199 will not be charged. Cancelling does not eliminate charges for additional usage (Section 2.5 and 2.6) already consumed. The AI receptionist stops answering calls on the date and time stated in your cancellation confirmation email (the "Service End Date"), which will be no later than the Trial End. Usage until the Service End Date, and any Recharge triggered by it, remain chargeable. Cancelling the monthly fee does not by itself stop calls, Recharges or other usage before the Service End Date.
4.3 Cancellation of the paid Basic Plan. If you cancel after the Basic Plan has started, your subscription ends immediately: the AI receptionist stops answering, and the Service End Date is the time you confirm the cancellation. The monthly fee already paid is not refunded, there is no prorated refund for unused days (except as required by law, Terms of Service Section 6.6(c)), and usage until the Service End Date remains chargeable. Likewise, if you stop paying the Basic Plan, the service is suspended (Section 8).
4.4 Naox's right to end. Naox may suspend or end the Trial or the Basic Plan under Terms of Service Sections 16 and 17, including for misuse, unpaid amounts or at a provider's demand. If Naox ends the Basic Plan for convenience, Terms of Service Section 17.2 applies.
5.1 You configure and remove forwarding. You set up and remove call forwarding with your own phone carrier, outside Naox's system and at your own cost. Follow your carrier's instructions for your line, and keep the steps to turn it off. We recommend conditional forwarding (when you do not answer or your line is busy), not forwarding all calls.
5.2 Before forwarding real calls. You accepted, by enrolling, to review your assistant's data and answers, make a test call, and comply with the use, recording and transcription conditions of the service before forwarding real calls.
5.3 Callers' notices are not replaced. Your acceptance does not replace the notices and consents owed to people who call. You are responsible for checking, for your business: that the assistant identifies itself as AI; the recording and transcription notices and consent; an alternative if a caller does not accept; limits for emergencies and sensitive questions; alternative call handling when the service is suspended or ends; and prevention of call loops when calls are transferred or returned.
5.4 When the service ends. You must remove call forwarding on or before the Service End Date. Naox is not responsible for calls that are missed, dropped, unanswered or misrouted because forwarding was not set up correctly, failed, or was not removed.
6.1 Disclosure from the first call. Every call answered by the AI receptionist begins with the approved disclosure that the caller is speaking with an AI assistant and that the call is recorded and transcribed. You may not remove or weaken it (Terms of Service Section 9). Recordings and transcripts are processed as stated in Annex A.
6.2 Limits of the AI. The AI uses probabilistic models and can make mistakes: it may misunderstand callers, give incorrect or incomplete information, fail to book or double-book appointments, fail to transfer a call, or fail to answer. You must review notifications and transcripts and follow up with your callers (Terms of Service Section 7). The service is provided without a guarantee of results or availability (Terms of Service Sections 4.7 and 12).
6.3 NOT AN EMERGENCY SERVICE. The service is not an emergency service and must not be presented as one. The AI is instructed to tell any caller who describes an emergency to hang up and call 911 and, if you gave an emergency transfer number, to try to transfer the call. The AI may fail to recognize or transfer an emergency (Terms of Service Section 4.8).
7.1 Your obligations. You will: provide accurate information and instructions; hold all permissions, licenses, rights and consents needed for your business, your call recording and the data you provide; keep a way to receive calls directly; keep a valid payment card; follow the Acceptable Use Policy; not submit prohibited data (Terms of Service Section 11.5, including health information and payment card data); and keep your account credentials secure. You are responsible for your permissions, instructions and misuse of the service.
7.2 Naox's obligations. Naox will: provide the service described in Section 2.3 with reasonable care and commercially reasonable efforts; configure the approved AI and recording disclosure before connecting a number; process your data under Annex A and the Privacy Policy; send the notices and confirmations described here; and give support at support@naox.ai (Terms of Service Section 4.6). Nothing in these Plan Terms removes Naox's own obligations or limits liability that cannot be limited by law.
8.1 Naox may suspend all or part of the service under Terms of Service Section 16 if it reasonably believes you are misusing it, if required by a carrier or provider, or for security or legal reasons.
8.2 If a payment fails (including a Recharge or the monthly fee), Terms of Service Section 6.7 applies. If you stop paying the Basic Plan, the service is suspended, and usage-based features, including the AI receptionist, stop working until the balance or payment is restored. Fees accrue during a suspension caused by you (Terms of Service Section 16.2). Overdue amounts may be recovered as stated in the Terms of Service.
9.1 Retention and export. When the Trial or the Basic Plan ends, Naox keeps your Customer Data (configuration, call records, transcripts and recordings) for 30 days after the Service End Date (the "Retention Period"), during which you may request an export at support@naox.ai. After the Retention Period Naox deletes the data as stated in Annex A, Section A.8.
9.2 Phone number. The phone number assigned to you is provisioned by Naox and remains Naox's (Terms of Service Section 11.4). When the service ends, Naox keeps the number for 30 days after the Service End Date. During that time, callers hear a recorded message, in Spanish and English, saying that the service is not active, and Naox emails the account owner to remove the forwarding. After the 30 days Naox releases the number to the carrier, which may reassign it to someone else. Porting rules are in Terms of Service Section 11.4. Naox is not responsible for calls that continue to be forwarded to a released number.
Section 1.3 applies. On request, Naox will give you a copy of your acceptance record for your business.
11.1 EXCLUSION OF INDIRECT DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAOX WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, LEADS, APPOINTMENTS OR DATA, ARISING OUT OF THESE PLAN TERMS, THE TRIAL OR THE BASIC PLAN, UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THEIR POSSIBILITY.
11.2 CAP. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAOX'S TOTAL LIABILITY ARISING OUT OF THESE PLAN TERMS WILL NOT EXCEED (A) DURING THE TRIAL, US$100, AND (B) AFTER THE BASIC PLAN STARTS, THE FEES YOU ACTUALLY PAID NAOX FOR THE BASIC PLAN IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. (Terms of Service Section 13.2.)
11.3 Exceptions. These limits do not apply to liability that cannot be limited under applicable law, including liability for Naox's fraud, gross negligence or intentional misconduct, and do not limit Naox's obligation to refund amounts charged in error.
11.4 Not a blanket exemption. Nothing here states that Naox is exempt from all responsibility. Naox remains responsible for its own obligations under these Plan Terms, to the extent not limited by Sections 11.1 to 11.3.
12.1 You will defend, indemnify and hold harmless Naox, Spicy Concept Corp., its officers, directors, employees, contractors, agents and third-party providers from third-party claims, and resulting losses, damages, fines, penalties, carrier fees and reasonable attorneys' fees, arising out of: (a) your instructions, knowledge base, call-forwarding configuration or use of the service; (b) your failure to hold the permissions, notices and consents required for recording, transcription, AI disclosure or the data you provide, including claims by your callers; (c) prohibited data you submit; (d) your breach of these Plan Terms or the Acceptable Use Policy; and (e) misuse of the service through your account.
12.2 This indemnity does not cover claims to the extent caused by Naox's fraud, gross negligence or intentional misconduct, or by Naox's breach of its own obligations. The procedure in Terms of Service Section 14.2 applies.
13.1 Electronic acceptance. You agree to sign and receive notices electronically (Terms of Service Section 19). Notices go to the account owner's email and to the Naox address above.
13.2 Changes. Naox will not change these Plan Terms for your Trial or current billing period without notice; changes follow Terms of Service Section 23. A change in material terms requires your new acceptance; your silence at conversion is not acceptance (Section 1.4).
13.3 Governing law and disputes. Florida law governs. Disputes are resolved as stated in Terms of Service Sections 20 and 21 (Miami-Dade venue; individual arbitration; class action waiver; 30-day opt-out).
13.4 Entire agreement. These Plan Terms, Annex A, the Terms of Service and the documents they incorporate are the entire agreement for the Trial and the Basic Plan (Terms of Service Section 24).
(integrated into these Plan Terms; no separate checkbox)
This Annex applies to Personal Data in Customer Data that Naox processes for you in the Trial and the Basic Plan. It follows and is consistent with the Naox Data Processing Addendum; if any provision of that addendum is more protective of Personal Data, the more protective one applies.
A.1 Roles. You are the controller (and the "business" under the CCPA) of the Personal Data of your callers and personnel. Naox is the processor (and "service provider"). Naox's providers act as sub-processors.
A.2 Details of processing.
| Item | Description |
|---|---|
| Subject matter | The AI voice receptionist and related services under these Plan Terms |
| Duration | The Trial and the Basic Plan, plus the Retention Period and deletion period in A.8 |
| Nature and purpose | Answering calls, recording, transcription, AI processing of conversations, notifications, storage, support and security |
| Personal Data | Names, phone numbers, email addresses, call recordings and transcripts, appointment details and notes, IP addresses and device data, and any other data you or your callers provide |
| Data subjects | Your callers and prospects, your personnel and account users |
| Prohibited data | Health information (PHI), payment card data, Social Security and government ID numbers, biometric data and other sensitive data (Terms of Service Section 11.5) |
A.3 Naox's duties. Naox will: (a) process Personal Data only on your documented instructions (these Plan Terms, the Terms of Service, your configuration and written instructions accepted by Naox), unless law requires otherwise; (b) tell you if an instruction appears to violate data protection law; (c) bind staff who access Personal Data to confidentiality; (d) apply the security measures in A.6; (e) comply with A.5 on sub-processors; (f) reasonably help you with requests from individuals, security incidents and assessments; and (g) return or delete data as stated in A.8. Naox does not sell or share Personal Data and does not use it outside the business purposes of the service, and does not use Customer Data to train its own AI models.
A.4 Your duties. You are responsible for the lawfulness of collecting and using Personal Data, including notices and consents for recording and AI disclosure; the accuracy of your data; your own privacy policy; and your instructions.
A.5 Sub-processors. You authorize Naox to use sub-processors in these categories, all providing services in the United States: platform and cloud hosting providers; telecommunications carriers; AI model providers (speech recognition, voice synthesis, language models); email delivery providers; and a payment processor. Naox imposes on them data protection obligations substantially as protective as this Annex and remains responsible for their performance as the law requires. Naox gives at least 15 days' notice before adding or replacing a sub-processor; you may object on reasonable data protection grounds within that period, and if the objection cannot be resolved you may cancel the affected service and receive a refund of prepaid fees for the period after cancellation, as your only remedy.
A.6 Security. Naox applies reasonable administrative, technical and physical safeguards: access on a need-to-know basis, multi-factor authentication for administrative access, encryption in transit, reliance on providers' encryption at rest and physical security, access logging, and removal of access when personnel leave. You are responsible for the security of your own accounts, devices and credentials.
A.7 Requests and incidents. Naox forwards to you any request it receives from an individual about your data. Naox notifies you without undue delay, and in any event within 72 hours, after becoming aware of a security incident affecting your Personal Data, describing what is known, and helps you with the notices you owe under law. Notice is not an admission of fault.
A.8 Return and deletion. During the Retention Period (30 days after the Service End Date) you may ask for an export of your data at support@naox.ai. After that, Naox deletes the data, or instructs its sub-processors to delete it, within a further 60 days, except: data required by law; backups, deleted in the ordinary course of rotation; and records Naox must keep for billing, tax or legal defense.
A.9 California. To the extent the CCPA applies, Naox acts as a service provider and will: not sell or share Personal Data; not retain, use or disclose it except for the business purposes of the service or as the CCPA allows; not combine it with data from other sources except as the CCPA allows; tell you if it can no longer meet its obligations; and let you take reasonable steps to confirm and stop unauthorized use.
A.10 Scope and precedence. The service is offered only to U.S. businesses and U.S. callers. This Annex prevails over the Plan Terms and the Terms of Service on data protection matters. Each party's liability under this Annex is subject to Section 11 of these Plan Terms, except where data protection law prohibits that limit.